When I find a company that performs above and beyond the call of duty I stick with them. And if they consistently do that over the years, I recommend them to anyone who will listen. One of those companies is NewEgg.com, which sells computer components and electronics. Not only do they have the best prices on the Internet most of the time, they have in-depth reviews of products by purchasers which is often crucial in the buying process.
But what makes them my favorite online store for this type of gear is their customer service. I’m not sure how long I’ve been a customer there, but its been at least 7 years with my current account. In all that time, with maybe 30 orders, I’ve never been disappointed in the shipping, customer service, or the product when it arrived. In fact, my latest “problem” with them illustrates just how much I’m a fan.
Over the summer I pre-ordered a couple copies of Windows 7, which released last week. My credit card was billed promptly, I received an email saying my order was shipping and I sat back happily expecting it to arrive. Yesterday it struck me that it hadn’t arrived yet, which was very unusual delay for NewEgg*. So, I popped onto their online chat system, talked to a service rep and they confirmed a problem on their end which they immediately fixed, and then offered me a $25 credit on my next order because of the delay on this one. It took less than a couple of minutes and a potential negative quickly turned into a major positive.
This is outstanding customer service worth sharing with the world!
*As a postscript to this story, I chatted with customer service yesterday in the morning. I can see on their order tracking system that my order went out yesterday from TN and is already on the truck for delivery to my house today in MO. This speed is not unusual, and I only mention it for the new people!